Agent Observability for CRM Agents: 7 Proven Hidden Checks Before Go-Live ↗
postAgentix Labs · 2025
- The seven checks — unified trace IDs, tool-call spans, step-level cost caps, audit trails, and escalation controls — are a rediscovery of what BEAM’s :observer, process tracing, and supervisor strategies already provide as runtime primitives
- Prescribes immutable audit logs with field-level diffs and auth context for every agent action, which is the default behavior of a GenServer whose state transitions are logged through OTP’s built-in tracing infrastructure
- Hard caps on tool calls with escalation fallbacks mirror OTP supervisor restart intensity limits — if a process crashes too often, the supervisor escalates rather than retrying forever